The following roles may be available at the
Disneyland® Resort as part of the Disney College Program. The
summaries listed below provide an overview of each role. It is important to
note that each role may include, but is not limited to the responsibilities and
physical activities in the summaries listed below.
In all roles Cast Members are required to provide
exceptional service to help create magical experiences for our Guests and Cast
Members. Strong communication skills, the ability to multi-task, work in a
dynamic/often changing environment while promoting team work and displaying a
positive attitude are required to meet expectations.
All roles may include exposure to outside elements,
including heat, humidity, wind, cold and wet conditions.
Attractions
Attractions Cast Members are
responsible for operating attractions and providing a safe and enjoyable
experience for the Disneyland Resort Guests and Cast. Multi-tasking is
required to be alert of one's surroundings, dispatch ride vehicles, safely load
and unload Guests, provide direction to evacuate rides, give memorized spiels
to large groups, solve problems quickly, answer questions and be responsive to
special requests. Cast Members also have a high degree of Guest interaction
when working parade and Entertainment Guest Control. Physical demands include
standing and walking for long periods of time, constant hand use and repetitive
wrist movement.
Bell Services
Bell Services Cast Members
are responsible for the storage, transport and care of Guest luggage and other
property. These individuals interact constantly with Guests by answering
questions and providing directions, event information and other services. This
role involves heavy phone answering and requires basic computer skills. Cast
Members may be required to lift bags weighing up to 75 lbs. into Guest
vehicles. In addition, this role involves constant walking/standing, constant
pushing/pulling/lifting, frequent bending/twisting/kneeling and working
outdoors in sunlight and/or inclement weather.
Cast Costuming
Cast Costuming Cast
Members are responsible for interacting with other Cast Members by answering
questions, providing directions concerning the location and proper wear of over
200 types of costumes, sorting and organizing costumes, sorting soiled laundry
and operating a computerized costume issue system. This position requires
working in warehouse environment. Physical demands include walking, standing,
climbing tall ladders and working at heights, as well as lifting/pushing
costume inventory that may weigh 25 lbs. or more.
Custodial
Custodial Cast Members have the
opportunity to work in a variety of locations. Responsibilities require working
both indoors and outdoors. Daily responsibilities include picking up debris,
emptying trashcans, cleaning restrooms, sweeping and general area cleaning.
Strong communication skills are required for a high volume of Guest and Cast
interaction. This position also includes constant walking, standing,
pulling/pushing, repetitive sweeping motion and lifting trash can liners that
may weigh 30-50 lbs.
Custodial Busser
The Custodial Busser
role involves working in one of the following positions: Busser and/or Steward
(Cast Members must be willing to work in both of these positions). They are
responsible for greeting and interacting with our Guests in a positive and
friendly manner, bussing tables, disposing of trash, maintaining the
cleanliness of all restaurant areas and self-service beverage stations,
transporting trays and dishes to the dish room and washing dishes. The position
also includes constantly standing, frequent walking and pushing/pulling and
lifting.
Disney Desk Representative
Disney Desk
Cast Member responsibilities include providing excellent Guest Service, having
a detailed level of knowledge about the Disneyland Resort and its ticket
options, following cash handling procedures, using highly technical computer
systems with a significant amount of memorization required, making reservations
for Guests as needed and managing a daily ticket inventory. This position
requires working independently and remotely at each Disney Desk location at our
Good Neighbor hotels, Airports, Shopping Centers and the Disneyland
Resort Welcome Center. There will be constant standing and walking for up to
eight hours.
Entertainment Costuming
Entertainment
Costuming Cast Members are responsible for issuing costumes to Cast Members
performing in shows/parades. These Cast Members assemble and pre-set costumes
for performers in shows/parades and assist performers in dressing. This role
requires inspection of costume pieces and making repairs as necessary for
costumes to be show ready. This position also involves constant walking,
standing, pushing, pulling and lifting costumes/costume pieces that may weigh
25 lbs. or more.
Entertainment Host
Entertainment Hosts
are responsible for facilitating Guest interactions with characters, including
monitoring performance areas for cleanliness and safety hazards, having
knowledge of character schedules, anticipating and resolving Guest concerns,
providing assistance to performers by intervening and guiding Guests when
necessary and ensuring that lines move in a timely manner while preserving the
Guest experience. This role requires constant walking/standing, frequent
pushing/pulling and working outdoors in a variety of environmental conditions.
Food & Beverage Host (Hotel Foods)
The Food & Beverage Host role involves escorting Guests to their tables in
a specialty restaurant, making priority seating arrangements for restaurants
across the resort, quoting accurate times based on dining room status and
staffing levels, checking Guests into the restaurant and gathering Guest
information on special events and celebrations. They may also serve in a
cashier capacity, including taking the Guests' orders, assembling the Guests'
orders and receiving money for payment. This role involves constant
walking/standing, frequent lifting up to 25 lbs and working with cleaning
chemicals.
Food Cart Cashier
The Food Cart Cashier
role involves selling product outdoors on wagons while constantly interacting
with our Guests. Responsibilities include strong cash handling with or without
a cash register, working independently and preparing and delivering food and
merchandise products. Role requires constantly walking or standing,
pushing/pulling, lifting inventory and frequently bending/twisting/kneeling.
Food Prep
Food Prep Cast Members' duties
include preparing, washing and cooking items such as appetizers, salads, pasta,
waffles, sandwiches, vegetables and hamburgers. They may also be assigned as an
attendant at a carving station. They are responsible for ensuring food is
cooked to proper standards, cleaning kitchen equipment, practicing proper
sanitation procedures and practicing all required HACCP procedures. This role
requires constant standing, frequent walking, pushing/pulling, lifting,
bending, twisting and kneeling, as well as working with cleaning supplies.
Latex gloves are required when working with food products.
Food Service Worker
The Food Service
Worker role involves working in one of the following positions:
Dish-up/Presenter, Greeter, Runner, Food Preparation and Drink/Beverage Pourer.
Duties may include answering Guest questions, taking and assembling Guest
orders, serving salads, entrees and beverages and stocking and replenishing
food. Role requires frequent pushing/pulling & lifting, and constant
walking/standing.
Front Desk
Front Desk Cast Member
responsibilities include checking in Guests, operating highly technical
computer systems, providing information for the resort and surrounding areas,
answering Guest questions regarding the Disneyland Resort, and cash
handling. Front Desk Cast Members are required to multitask, memorize multiple
types of rooms as well as other information and maintain high attention to
detail in a fast paced environment. This role involves constant
walking/standing, constant pushing/pulling up to 10 lbs, frequent
bending/twisting/kneeling and constant use of hands.
Guest Relations
Guest Relations Cast
Members serve as a knowledgeable point of contact for all resort Guests. They
must be adept at handling Guest inquiries and concerns in an effective and
timely manner. They are required to answer phone calls, complete ticket and
cash transactions and provide park information while standing/sitting for up to
two hours at a time. They must be able to stay calm during complex and
fast-paced situations and be able to work in a team-oriented atmosphere and
possess a dynamic personality. This role involves frequent walking/standing,
occasional pushing/pulling/lifting and frequent work outdoors in a variety of
environmental conditions.
Guest Research
Guest Research Cast
Members are responsible for conducting high-volume field research across the
Disneyland Resort. Cast Members are responsible for initiating
one-one-one interviews with Guests, collecting data and being accountable for
daily mobile computer equipment check before and after shift. Cast Members must
follow strict methodology procedures when conducting interviews. This role
involves constantly carrying a seven-pound mobile data collection computer
around the waist, a hand held penslate monitor and a stylus to input data. Cast
Members must be able to multi-task while conducting interviews and answering
Guest questions. This position requires walking or standing in outdoor
locations for most of a shift.
Guest Services
Guest Services Cast
Members assist Guests with questions, directions, event schedules and other
information regarding the Hotel/Resort to help create a magical experience for
our Guests. This role involves the use of computerized reservation systems and
handling large amounts of money. Individuals in this role should possess a high
level of integrity, must stay calm in highly stressful situations and must be
able to reflect a professional image while maintaining Guest privacy. This role
involves constant walking/standing, pushing/pulling and constant use of hands.
Lifeguard
Lifeguard responsibilities
include monitoring the well-being of our Guests, keeping pool areas clean,
answering Guest questions and enforcing policies, rules and regulations of
recreation locations. Physical demands include ability to swim 200 yards, and
performing work that may involve lifting Guests in and out of the pool up to
100 lbs or more with assistance. Lifeguard training provided and must be
successfully completed. This role involves frequent walking/standing,
pushing/pulling and bending/twisting/kneeling, as well as working outdoors in
extreme heat and/or cold.
Parking Cashier (Hotel Operations)
Parking Cashier Cast Members are responsible for welcoming and greeting our
Guests as they arrive at the resort hotels. This role involves cash handling,
using a computerized register system, and constant interaction with Guests and
Cast Members by answering questions, providing directions, event information
and other services. This role involves constant walking/standing, constant
lifting up to 10 lbs, constant bending/twisting/kneeling and working outdoors
in a wide range of environmental elements.
Photo Imaging
Photo Imaging Cast Members
provide Guests with the opportunity to capture their experience at the
Disneyland Resort with high-quality photos taken with the latest in
digital photography technology. Cast Members are responsible for proactively
approaching Guests to offer photo opportunities and informing them of the
variety of services available. This position requires working outdoors,
constant walking and standing and carrying photography equipment.
Quick Service Food & Beverage Cashier
Cashier responsibilities include greeting and taking Guests' orders, entering
orders into a computerized register and verifying the Guests' orders by
repeating total orders back. These Cast Members receive and process payments,
clean and maintain work areas, replenish food and other serving items as
necessary and receive and prepare orders according to established guidelines.
This role involves repetitive wrist motion, bending, lifting and
pushing/pulling.
Reservation Sales Assistant
Reservations
Sales Agent is responsible for receiving large number of continuous inbound
calls on a multi-line system, answering incoming calls, serve as a product
subject matter expert by providing world-class sales and service in support of
revenue-generating travel sales. High Guest service expectations, computer
skills and high attention to detail are also required for this position.
Resort Transportation & Parking
As
part of the Resort Transportation & Parking Team, Cast Members are
responsible for directing traffic, operating passenger-carrying trams,
memorizing and reciting safety spiels, cash handling and assisting Guests with
loading/unloading of strollers, wheelchairs and other personal items. The
position requires constant Guest interaction, standing and walking for long
periods of time, arm movements to direct vehicle traffic and working outdoors
in a wide range of environment elements.
Stores/Retail
Retail Sales Clerk Cast
Members have the opportunity to work indoors and/or outdoors at a number of
locations throughout the Disneyland Resort. Responsibilities include
operating a point-of-sale system (POS register), cash handling, greeting Guests
entering and exiting the location, stocking and counting inventory. Cast
Members will be expected to assist Guests with their merchandise selection and
share resort information. Cast Members must be able to use a computer register,
handle cash, lift stock/inventory and push/pull up carts and dollies. This
position requires walking or standing in outdoor locations for most of a shift.
Ticket Seller
The responsibilities of a
Ticket Seller include operating a computerized ticketing system, informing
Guests about ticket options, cash handling, providing information, answering
questions, handling Guest situations and accommodating special requests. Cast
Members are required to multi-task, answering Guest questions while processing
transactions on computer. Memorization of multiple types of media needed.
Strong communication and listening skills are also necessary. Computer skills
and cash handling or comparable experience are required. This position involves
constant pushing/pulling up to 10 lbs, frequent bending/twisting and constant
use of hands.
