The following roles are available at the
Disneyland® Resort as part of the Disney Theme Parks & Resorts
College Program. The descriptions listed below provide an overview of the
responsibilities included in each role. It is important to note that each role
may include, but is not limited to, the descriptions below.
All roles may include prolonged exposure to outside
elements, including heat and humidity, cold temperatures, and wet
conditions.
Onstage Roles
Day Custodial
Keeping the
Disneyland Resort sparkling clean for our Guests is your mission. Some
of your responsibilities will include sweeping, emptying waste cans, keeping
restrooms, parade and show venues, as well as other Guest/Cast areas clean. You
will have the opportunity to work outside on a regular basis, which will
include intense guest interaction. This position also includes heavy lifting
(up to 50lbs) and extensive walking.
Attractions
Attractions Cast Members
staff our popular ride and show locations throughout our Theme Parks. Your
function will be to greet guests, give lengthy, memorized narrations to large
groups, load and unload guests, operate sophisticated ride systems, provide
audience control, and always ensure the safety of our guests. Frequently
working outside in sunlight, inclement weather, excessive heat, dry conditions,
or exclusively indoors in a controlled environment. May be exposed to exhaust
fumes.
Resort Transportation & Parking
Working in the one of the parking areas at the Disneyland
Resort, some of your responsibilities may be directing traffic in parking lots,
operating passenger-carrying trams, as well as vans and trucks. Memorizing a
prepared spiel with guest information and communicating via microphone.
Collecting payments; distribute literature and parking tickets at toll plaza
and working outdoors in different types of weather.
Store Operations
As a Store Operations
Host/Hostess in one of our retail sales locations, some of your
responsibilities will include operating a point-of-sale system (cash register),
cash handling, dusting and arranging merchandise, assisting guests with
merchandise selection and being open to the possibility of working in an
outdoor as well as an indoor merchandise location.
Guest Research Assistant
As a
Disneyland Resort Guest Research Assistant, you will be conducting
one-on-one Guest interviews throughout the entire Disneyland Resort
including: Disneyland Park, Disney's California Adventure®
and Downtown Disney®. Applicants must maintain a high number of
daily interviews and demonstrate strong self-direction and motivation. You will
need strong communication and interpersonal skills and be able to work well in
a team environment. You will be operating and recording survey data using a
mobile computer while wearing a 10 pound battery pack. PC skills are a plus.
Other expectations include a high level of confidentiality, professionalism,
energy and flexibility with park hours.
Front Desk
As a Front Desk Cast Member at
one of our three Hotels, your responsibilities will include greeting Guests,
operating a computer system, checking Guests in and out of the hotel, high
volume cash handling, providing Guest information, and settling Guest accounts.
Previous high volume cash handling and customer service background are required
including the ability to resolve guest issues and anticipate guests needs
independently. Previous Front Desk experience is preferred.
Recreation/Pool Hut Attendant
As a
Recreation/Pool Hut Attendant at a Resort pool area you will provide for the
safety of our Guests and Cast Members. Responsibilities will include keeping
pool areas clean, providing Guest information, distributing towels to Guests,
and even some custodial work. This position will lead into a lifeguard role.
Previous life guarding and/or swim team/water polo experience is a plus.
Food & Beverage Host/Hostess (Table
Service)
As a Host/Hostess in one of our Table Service Restaurants, you
will performing two main job functions. As a Greeter, you will be greeting
Guest's, checking in Guest's, and making Priority Seating arrangements. As a
Seater/Setter, you will set tables with the place setting(s, escort Guest's to
their tables, spiel to Guest's while seating and presenting menus, maintain
cleanliness of area, and monitor restaurant lobby.
Quick Service Food & Beverage
Greets,
takes and assembles Guest's order, serves salads, entrées,
accompaniments, desserts and beverages. Stocks serving line with food and
serving supplies. Ensures that the food is fresh and adheres to quality
standards. Responsible for the sanitation and cleanliness of the area. Other
duties include restocking, cleaning, portioning accompaniments, bussing tables
and replenishing food items. Some bending and lifting is required.
Quick Service Food & Beverage Cashier
As a Food & Beverage Cashier Host/Hostess, you will be greeting Guests,
taking food orders, entering orders into a system, and processing payments. You
may also be assembling food orders and presenting to our Guests. Other duties
include bussing, restocking, cleaning, and replenishing food items. You must be
able to perform basic cash transactions and count back change.
Outdoor Vending Food and Beverage
Cashier/Hostess
As an Outdoor Vending Cast member, some of your duties
will include working outside, selling food, beverages and merchandise from an
outdoor wagon, handling currency without a cash register, and stocking and
keeping inventory of all items sold
Food & Beverage Busser/Steward
As a
Busser/Steward, you are responsible for bussing tables, disposing of trash,
maintaining the cleanliness of all restaurant areas and self-service beverage
stations, transporting trays and dishes to the dishroom, and washing plates,
silverware, pots, pans, and trays using a dishmachine or three-compartment
sink. You must be willing to work both the Busser & Steward positions.
Disney Desk's Representative
Our Disney
Desk's are located at nearby airports and local hotels. As a Disney Desk
Representative, you will be providing information regarding the
Disneyland Resort, answering questions, and selling park hopper tickets,
annual passports and special convention tickets. You must have excellent
knowledge of the Disneyland Resort, proven strong cash handling skills,
sales experience, the ability to work independently, and the ability to be
flexible and work at multiple locations. Some locations may include (but not
limited to) LAX, The Grove, (located near the Farmers Market in LA ), Fashion
Island in Newport Beach, The Marriott Hotel, Ontario Airport, Sheraton Anaheim,
Hilton Anaheim, and South Coast Plaza. At least one year of superior customer
service experience is required. Previous Concierge experience is a plus.
Ticket Takers
As a Main Gate Ticket Taker
you are required to assist Guests in entering or exiting the Resort Parks. Must
be adept at handling Guest inquires in a fast-paced, team-oriented environment
while efficiently processing ticket media. Must have the ability to read,
assess and process ticket media, as well as, use the turnstile computer to
validate tickets. Perform safety checks of Guest items while welcoming them in
a warm and friendly manner.
Vacation Planner
The first point of
contact for our Guests. Sell Theme Park admission tickets and packages. Monitor
and communicate acceptance conditions for multiple admission media. Must be
able to be pro-active with Guests by asking and answering questions. Must be
adept at working in a high volume, fast-paced and team-oriented environment.
Required to utilize a computer and complete cash transactions. Entails working
efficiently under pressure and handling large volumes of cash and credit card
transactions. Must be able to deal with multiple forms of currency and have
strong cash handling skills.
Backstage Roles
Cast Costuming
Responsible for
distributing costumes to the Disneyland Resort On Stage and Backstage
Cast Members, servicing approximately 12,000 Cast Members. Includes working in
one or more of the following functions: Costume Issue, Locker Issue, Stockroom,
and/or Sewing. Working one or all of these positions includes assisting Cast
Members who need costumes, performing costume issue transactions, basic
housekeeping activities, and basic inventory management activities such as
putting costumes away on the storage racks, checking inventory quantities and
condition, and organizing costumes. Working these positions requires frequent
use of a computer to perform required daily tasks.
Entertainment Costuming
As an
Entertainment Costuming Cast Member you will work closely with the Disney show
crews both indoors and outdoors. Job responsibilities include assisting with
costume dressing, maintaining, organizing and arranging costume pieces for our
performers, and working in a fast paced environment and lifting of up to 50
pounds.
