Disney Learning or Cast Service Centers

Our multicultural environment encourages everyone to achieve both personal and professional growth. Disney Theme Parks and Resorts Professional Interns have the opportunity to learn from experienced Disney professionals. They can also take advantage of valuable resources at the centers, which are self-directed career resource centers located throughout the Walt Disney World Resort and Disneyland Resort.

Our company established these centers to provide all Cast Members access to the tools they need for ongoing career development. Each location is staffed to offer hands-on assistance when needed. These centers offer four basic services:

Library Services
Cast Members may check out resources in various formats including books, audiotapes, videotapes and compact discs. These resources enhance their personal and professional development and complement their working and living experiences. The Disney Learning or Cast Service Center teams are constantly supplementing resources based on leading business theories and trends.

Cultural diversity is an important focus of the centers. Cast Members can study various cultures and put theory into practice daily as they encounter Guests and Cast Members from all over the world. Language resources rate as some of the most popular activities in our centers.

Computer-Based Learning
Every day, computers are becoming more important to the future of business, and Cast Members have the opportunity to improve their computer skills at Disney Learning or Cast Service Centers. Computer tutorials cover topics such as Microsoft Word and Excel, Front Page and Outlook 2000. In addition to computer programs, participants may select tutorials that cover languages, Marketing, Accounting and Finance. Cast Members may use computers at the centers for Internet Research, or check out certain resources including CD-ROMs if they choose.

Learning Activities
All Cast Members are invited to attend learning activities offered through the Disney Learning or Cast Service Centers. Learning Activities are one-hour sessions that may cover a variety of topics free of charge to Cast Members, who may have the opportunity to listen to a Disney executive discuss his or her career path or investigate the possibility of a career with Entertainment, Finance, Marketing or other departments. The possibilities are endless, and a new calendar of activities is published each month.

Career Resources
Disney Learning or Cast Service Centers have a vast collection of resources that help our Cast Members focus on preparing for a job search, including tutorials on creating a résumé/CV, sharpening interviewing skills, and more. Many of these resources are mentioned above.