Good Judgment and Stage Presence

As with all of your duties and responsibilities as a Cast Member, you are expected to demonstrate professionalism and good judgment at all times related to your appearance. For this reason, if you are ever in doubt about the appropriateness of your appearance, please keep in mind that anything that could be considered distracting or not in the best interest of our Disney show will not be permitted.

No matter where you work or what your role is, anytime you are in a public area, you are “on stage.” Your attitude and performance are direct reflections on the quality of our Disney show. Often it’s the seemingly little things that detract from our Guests’ enjoyment – chewing gum, having poor posture, using a cellular phone or frowning. Of course smoking and eating on stage are also strictly prohibited. All of this adds up to one of the most important aspects of your role in our show: good stage presence.

Nametags

We are a first-name organization. Your nametag should be worn with pride in an upright, readable position on the upper left shoulder area of the outer-most layer of clothing. Based on costume design, this placement may occasionally vary. Please check with your area leader for clarification. Nametags should not be worn on lanyards, ties, hats, waistbands, or on shirt or blouse collars.

All names on company nametags shall be the Cast Members’ full, legal, first or middle name, or a derivative of their name. Cast Members are permitted to have their hometown city and state or country engraved on the nametag. Participants in the College Program may choose to have the name of their college or university in place of their hometown.

Cast Members with additional language skills may participate in the Language Program. Language Program participants will receive a special nametag that can identify multiple languages spoken.

All Cast Members have the option of wearing their most recent service pin, site-specific recognition pin, and/or Walt Disney World® 1971 Opening Team pin on their nametags, in addition to any approved language flags. Stickers or other decorations are not permitted on the nametag or costume.

Pins & Buttons

In addition to the nametag and nametag pins described above, Cast Members may wear up to two separate approved pins/buttons directly on the costume. Cast Members should wear these pins opposite the nametag, although this placement may occasionally vary.

Any request to allow a pin or button to be worn on the costume must be approved in advance by the Cast Image and Appearance Team.

Company Identification Cards

To help ensure the safety and security of our Guests and Cast Members, all Cast Members are required to follow the policy below regarding company ID cards.

Costumed Cast: Cast Members in costume must have their company ID with them at all times, but they do not need to wear it. While backstage in costume, you may wear your ID on a lanyard (if you choose) for convenience. However, to preserve the theming of our Guest show, you may not wear your company ID on stage.

Non-costumed Cast: Cast Members who are not wearing a costume are required to visibly wear their company photo ID card in backstage areas at all times. Noncostumed Cast Members are not required to wear their company ID while on stage but may choose to do so for convenience. Your company ID may be worn on a pin-trading lanyard or conservative-style solid black lanyard that is free from words or logos. Black lanyards that have a cloisonné Character attachment are also permitted. As a reminder, nametags, buttons, etc. are not permitted on the lanyard.

Photo ID Requirement: Cast Members with a company ID card that does not include a photo must be prepared to show secondary photo identification (driver’s license, state identification card, etc.) in conjunction with their company ID card.

Eyewear

Sunglasses are a block to interpersonal communication with Guests and should be avoided if possible. Only sunglasses that allow your eyes to be seen are permitted. No mirrored or dark, opaque lenses are allowed. Sunglasses are not to be worn at night, in dark areas or indoors. Cast Members should remove sunglasses when engaging in extended interactions with a Guest. Sunglasses should not be visible when not in use.

The frames and lenses of both prescription eyeglasses and sunglasses should be a conservative, neutral color and style and free from contrasting logos. Eyeglasses and sunglasses should not detract from the costume or contradict the theme of the show.

If colored or tinted contact lenses are worn, the resulting eye color must be naturallooking. Decorated lenses are not permitted, nor are any looks that would be considered distracting or not in the best interest of the Disney show.

Body Alteration or Modification

Intentional body alteration or modification for the purpose of achieving a visible, physical effect that disfigures, deforms or similarly detracts from a professional image is prohibited. Examples include, but are not limited to, visible tattoos, brands, body piercing (other than traditional ear piercing for women), tongue piercing or splitting, tooth filing, earlobe expansion, and disfiguring skin implants.

Tattoos must be discreetly and completely covered at all times. Jewelry, spacers, retainers, or plugs are not permitted in any body piercing, including non-visible piercings, while working.

Undergarments

Cast Members are required to wear appropriate undergarments at all times. Patterned or colored undergarments that are visible when worn under light-colored costumes or business attire are not permitted. Undergarments should not be visible at any time.

Costumed Cast Members may wear a solid white crewneck or v-neck undershirt under costumes with a traditional neckline. Undershirts should be only minimally visible at the neckline and should not extend past the sleeves.

Personal Hygiene

Due to close contact with Guests and fellow Cast Members, regular bathing; frequent hand-washing; clean, neat hair; and the use of an antiperspirant or deodorant are required. For the same reasons, the use of strong, heavy scents and fragrances is not permitted.

Medical Restrictions/Religious Accommodation Requests

Requests for an exception from the Disney Look policy for medical reasons must be presented to the Health Services Department with supporting medical documentation.

Any questions or requests for a medical accommodation or a religious exception may be addressed to the Employee Relations Department.

Entertainers

If the authentic portrayal of a role requires deviation from the Disney Look appearance guidelines, such a deviation must be approved by the Vice President of Entertainment and notification made to the Vice President of Employee Relations and Director of Costuming. Such approval must be documented with the Cast Image and Appearance Department. Otherwise entertainers must adhere to the appearance guidelines set forth in the Disney Look policy. If the performer is cross utilized or transferred to a different role, this approval no longer applies to that performer. All performers in the same role will need to be documented separately.

Appearance Policy Discipline

The appearance guidelines contained in this handbook have been established for both the Disneyland® Resort and the Walt Disney World® Resort and may be changed at any time. Failure of any Cast Member to adhere to these or any subsequently established or modified standards will result in appropriate disciplinary action, not excluding separation from the company. Cast Members, including those covered by a collective bargaining agreement, may be disciplined when the appearance policy is not followed.

Ensuring consistent administration of the Disney Look is the responsibility of local Leadership, the Cast Image and Appearance Team, your Human Resources representative and Employee/ Labor Relations. Specific questionable deviations from the policy should be referred to the Cast Image and Appearance Team for further assessment.