Good Judgment and Stage Presence
As with all of your duties and
responsibilities as a Cast Member, you are expected to demonstrate
professionalism and good judgment at all times related to your appearance. For
this reason, if you are ever in doubt about the appropriateness of your
appearance, please keep in mind that anything that could be considered
distracting or not in the best interest of our Disney show will not be
permitted.
No matter where you work or what your role is,
anytime you are in a public area, you are on stage. Your attitude
and performance are direct reflections on the quality of our Disney show. Often
its the seemingly little things that detract from our Guests
enjoyment chewing gum, having poor posture, using a cellular phone or
frowning. Of course smoking and eating on stage are also strictly prohibited.
All of this adds up to one of the most important aspects of your role in our
show: good stage presence.
Nametags
We are a first-name organization. Your nametag
should be worn with pride in an upright, readable position on the upper left
shoulder area of the outer-most layer of clothing. Based on costume design,
this placement may occasionally vary. Please check with your area leader for
clarification. Nametags should not be worn on lanyards, ties, hats, waistbands,
or on shirt or blouse collars.
All names on company nametags shall be the
Cast Members full, legal, first or middle name, or a derivative of their
name. Cast Members are permitted to have their hometown city and state or
country engraved on the nametag. Participants in the College Program may choose
to have the name of their college or university in place of their hometown.
Cast Members with additional language skills
may participate in the Language Program. Language Program participants will
receive a special nametag that can identify multiple languages spoken.
All Cast Members have the option of wearing
their most recent service pin, site-specific recognition pin, and/or Walt
Disney World® 1971 Opening Team pin on their nametags, in addition to any
approved language flags. Stickers or other decorations are not permitted on the
nametag or costume.
Pins & Buttons
In addition to the nametag and nametag pins
described above, Cast Members may wear up to two separate approved pins/buttons
directly on the costume. Cast Members should wear these pins opposite the
nametag, although this placement may occasionally vary.
Any request to allow a pin or button to be
worn on the costume must be approved in advance by the Cast Image and
Appearance Team.
Company Identification Cards
To help ensure the safety and security of our
Guests and Cast Members, all Cast Members are required to follow the policy
below regarding company ID cards.
Costumed Cast: Cast Members in costume
must have their company ID with them at all times, but they do not need to wear
it. While backstage in costume, you may wear your ID on a lanyard (if you
choose) for convenience. However, to preserve the theming of our Guest show,
you may not wear your company ID on stage.
Non-costumed Cast: Cast Members who
are not wearing a costume are required to visibly wear their company photo ID
card in backstage areas at all times. Noncostumed Cast Members are not required
to wear their company ID while on stage but may choose to do so for
convenience. Your company ID may be worn on a pin-trading lanyard or
conservative-style solid black lanyard that is free from words or logos. Black
lanyards that have a cloisonné Character attachment are also permitted.
As a reminder, nametags, buttons, etc. are not permitted on the lanyard.
Photo ID Requirement: Cast Members
with a company ID card that does not include a photo must be prepared to show
secondary photo identification (drivers license, state identification
card, etc.) in conjunction with their company ID card.
Eyewear
Sunglasses are a block to interpersonal
communication with Guests and should be avoided if possible. Only sunglasses
that allow your eyes to be seen are permitted. No mirrored or dark, opaque
lenses are allowed. Sunglasses are not to be worn at night, in dark areas or
indoors. Cast Members should remove sunglasses when engaging in extended
interactions with a Guest. Sunglasses should not be visible when not in use.
The frames and lenses of both prescription
eyeglasses and sunglasses should be a conservative, neutral color and style and
free from contrasting logos. Eyeglasses and sunglasses should not detract from
the costume or contradict the theme of the show.
If colored or tinted contact lenses are worn,
the resulting eye color must be naturallooking. Decorated lenses are not
permitted, nor are any looks that would be considered distracting or not in the
best interest of the Disney show.
Body Alteration or Modification
Intentional body alteration or modification
for the purpose of achieving a visible, physical effect that disfigures,
deforms or similarly detracts from a professional image is prohibited. Examples
include, but are not limited to, visible tattoos, brands, body piercing (other
than traditional ear piercing for women), tongue piercing or splitting, tooth
filing, earlobe expansion, and disfiguring skin implants.
Tattoos must be discreetly and completely
covered at all times. Jewelry, spacers, retainers, or plugs are not permitted
in any body piercing, including non-visible piercings, while working.
Undergarments
Cast Members are required to wear appropriate
undergarments at all times. Patterned or colored undergarments that are visible
when worn under light-colored costumes or business attire are not permitted.
Undergarments should not be visible at any time.
Costumed Cast Members may wear a solid white
crewneck or v-neck undershirt under costumes with a traditional neckline.
Undershirts should be only minimally visible at the neckline and should not
extend past the sleeves.
Personal Hygiene
Due to close contact with Guests and fellow
Cast Members, regular bathing; frequent hand-washing; clean, neat hair; and the
use of an antiperspirant or deodorant are required. For the same reasons, the
use of strong, heavy scents and fragrances is not permitted.
Medical
Restrictions/Religious Accommodation Requests
Requests for an exception from the Disney Look
policy for medical reasons must be presented to the Health Services Department
with supporting medical documentation.
Any questions or requests for a medical
accommodation or a religious exception may be addressed to the Employee
Relations Department.
Entertainers
If the authentic portrayal of a role requires
deviation from the Disney Look appearance guidelines, such a deviation must be
approved by the Vice President of Entertainment and notification made to the
Vice President of Employee Relations and Director of Costuming. Such approval
must be documented with the Cast Image and Appearance Department. Otherwise
entertainers must adhere to the appearance guidelines set forth in the Disney
Look policy. If the performer is cross utilized or transferred to a different
role, this approval no longer applies to that performer. All performers in the
same role will need to be documented separately.
Appearance Policy Discipline
The appearance guidelines contained in this
handbook have been established for both the Disneyland® Resort and
the Walt Disney World® Resort and may be changed at any time.
Failure of any Cast Member to adhere to these or any subsequently established
or modified standards will result in appropriate disciplinary action, not
excluding separation from the company. Cast Members, including those covered by
a collective bargaining agreement, may be disciplined when the appearance
policy is not followed.
Ensuring consistent administration of the
Disney Look is the responsibility of local Leadership, the Cast Image and
Appearance Team, your Human Resources representative and Employee/ Labor
Relations. Specific questionable deviations from the policy should be referred
to the Cast Image and Appearance Team for further assessment.

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