Support Hotline (TSE's)
Walt Disney Feature Animation Technical Support Engineers (TSEs) are available by phone to answer technical questions and if needed, to visit in person to solve technology related issues as quickly as possible.

Downtime Communication
Technical Support Engineers (TSEs) provide up to the minute status in the event of an interruption in computer or network availability.

1st Tier Technical Support
Technical Support Engineers (TSEs) are the first point of contact for all technical issues. Questions are answered quickly, or are routed to the appropriate Systems or Network personnel for further resolution.

Applications Support (3rd party & internal)
Technical Support Engineers (TSEs) are the first point of contact for all software application issues. Questions are answered quickly, or are routed to the appropriate Software Development personnel for resolution.

Support Utilities
Technical Support Engineers write utilities using, Perl, C++, JAVAscript, and other languages to automate repetitive tasks and to diagnose common problems.

Archiving / Restores
Technical Assistants (TAs) provide data archive and restore services by request and at the end of each production. The data is stored on a variety of magnetic tape and optical media.

CD ROM Conversion
All archived production data is converted from magnetic tape to longer lasting optical media for long term storage. Duplicate copies are kept on-site and off-site to provide security and convenience.

Monitor Calibration
Technical Assistants (TAs) provide color calibration services to all color-critical production monitors on a variety of schedules.

Image & Data Services (IDS)
Image & Data Services (IDS) personnel provide identification, control, tracking & reporting for most of the data that relates to each show. IDS works so closely with production personnel that it is considered by some to a be part of each production. IDS is however, part of Technology.