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This group comprises three teams. The first team is commonly referred to as Technical Support Engineers (TSEs). The TSEs provide the first tier of technical support for Feature Animation computer users. TSEs have experience resolving customer calls involving a broad range of issues from e-mail to image processing in this large, cross-platform environment. TSEs provide system troubleshooting, software installs, release testing, and user environment improvements. They are fluent in UNIX and Shell programming. Image and Data Services (IDS) Administrators manage the flow of images and data for The Secret Lab visual effects process. IDS personnel are closely aligned with productions and technology to provide quick response to special requests for data products and services from artists, producers, and outside clients. Technical Assistants are responsible for moving, archiving, and storing all production data, and for color calibration of all production monitors.
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