CRITICAL |
READINESS |
A B C |
1: 12 MONTHS OR LESS 2: 1-2 YEARS 3: 2+ YEARS |
P+R OBJECTIVE |
WDW (Includes DCL/DVC) |
DLR |
DLP |
1: CRM |
A1 |
B1 |
A2 |
2: Drive CTI |
A2 |
A2 |
A2 |
3: Drive Yield |
B1 |
B1 |
B1 |
4: Improve Margin |
C1 |
C1 |
C2
|
5: Pre-Arrival Services |
C2 |
C2 |
C2 |
6: 3rd Party Relations and Future Business Model |
B1 |
A1 |
B |