Anonymous:
Account Management
How do I create my first Member Account?
To create your first Disney Connection Member Account, click the "Sign In!" button at the bottom of the homepage. If you haven't been required to sign in through your high-speed Internet service provider and it's your first time creating an account, you will need to start by creating your parent account.
If this is not the case, you can create one or more child accounts by starting with the sign-in window that appears.
What is a parent account?
To create your first Disney Connection Member Account, click the "Sign In!" button at the bottom of the homepage. If you haven't been required to sign in through your high-speed Internet service provider and it's your first time creating an account, you will need to start by creating your parent account.
If this is not the case, you can create one or more child accounts by starting with the sign-in window that appears.
Can I change my Password?
Yes. Sign in to Disney Connection using your parent account and click the "Settings" button located at the bottom of your screen. Next, click "Change Member Settings," enter your old Password before creating a new one, and click "Done."
How do I add Member Accounts for additional family members?
Up to four Member Accounts are allowed per household. Simply click the "Add Another Member Name" link in the sign-in window.
When finished, this newly created Member Name will be displayed in the sign-in window along with any others.
NOTE: A fifth slot is reserved for a parent account. Please read above for parent account information.
Can I delete a Member Account?
Yes. Just sign in using the account you want to delete, click "Settings," then "Delete Member Account." Click "Yes" to confirm that you want to delete the account currently in use.
NOTE: Deleted accounts can't be restored and all saved favorites, virtual coins, and digital prizes associated with that account will be lost. Parent accounts can't be deleted as they're used to manage child accounts and software downloads.
Can I change my character icon after creating my Member Account?
Yes. Just sign in to your account, click "Settings," then "Change Character Icon." Use the left/right arrows to view available character icons, make your selection, and click "Done."
How do I change my settings after creating my Member Account?
Just sign in to your account, click "Settings," then "Change Member Settings." Update your Member Name, e-mail address, or any other settings, then click "Done."
Can I retrieve my Password if I forget it?
Yes, just click "Forgot Your Password?" in the sign-in window. Enter your Member Name, and your Password will be e-mailed to the address you provided during account creation.
Can I retrieve my Member Name if I forget it?
Yes, just click "Forgot Your Member Name?" in the sign-in window. Enter the e-mail address you provided during account creation and your Member Name will be e-mailed.
What does it mean to link accounts?
You can use a pre-existing, Disney password-protected account to establish a Disney Connection parent account. A "link existing account" option will be presented during the parent account setup process.
The advantage is that you can use one Member Name and Password for multiple Disney Online products. When signing in to one product, you can access the others automatically without an additional sign in and will have shared child accounts for those products that use them.
Are there any risks when linking accounts?
Yes. When linking a password-protected account from another Disney online product, you overwrite any existing Disney Connection accounts.
If a child has been saving coins and collecting prizes in an existing account, that account will be lost and replaced by any child accounts associated with the newly linked account.
What type of accounts can be linked?
To link accounts, you must have a Disney password-protected parent account. Pre-existing accounts for Disney's Blast (now Disney Game Kingdom Online), Playhouse Disney Preschool Time Online, Disney's Toontown Online, and Disney.com are all eligible.
Does Disney Connection provide parental controls?
Parental controls are not provided at this time. Disney Connection is COPPA-compliant and limits a child's access to external web sites by maximizing the browser window, excluding third party advertising, and limiting links outside the site.
Please take advantage of Disney Game Kingdom Online, Playhouse Disney Preschool Time Online, and Disney's Toontown Online for controlled children's environments.
Tools Menu
What is the "Settings" button?
Located on your Personal Module at the top left corner of your screen after sign in, the "Settings" button accesses a menu enabling you to change character icons, change Member settings, delete the account currently in use, and download a Disney Connection desktop icon.
What is the "Change Character Icon" button?
This button allows you to select a different character icon. First click "Settings," then "Change Character Icon." Use the left/right arrows to select a new character icon and click "Done."
What is the "Change Member Settings" button?
This button allows you to update your Member Name, e-mail address, and e-newsletter preferences. Click "Settings," then "Change Member Settings." When finished, click "Done."
What is the "Delete Member Account" button?
This button enables you to permanently delete any active Member Account. Click "Settings," then "Delete Member Account." Confirm that you want the account permanently deleted and click "Done."
NOTE: Deleted accounts can't be restored and all saved favorites, virtual coins, and digital prizes associated with that account will be lost. Parent Accounts cannot be deleted.
What is the "Download Desktop Icon" button?
This button enables you to download a desktop link to launch Disney Connection. When sign in is required through your high-speed Internet provider, the link will take you to the required sign-in page.
Registration
What is a Member Name?
A Member Name is the sign-in name that uniquely identifies you. Most often it's used with your Password to unlock private access to a secure area. When we need to verify your identity for security purposes, you'll be asked to provide your Member Name and Password.
What is my D-Name?
A D-Name is the unique, user-created name that provides your public identity in multiplayer games and on scoreboards. This should be different from your Member Name and never contain your real or nickname to ensure privacy.
What is a character icon? Where will I see it?
Character icons are Disney characters that represent you online. Your character icon appears in the homepage's Personal Module as well as in each channel after signing in.
Why must I enter my birth date?
Entering your birth date helps Disney Connection tailor your experience based on age. Accuracy is encouraged to ensure age-appropriate entertainment.
Why must I enter my e-mail address?
A valid e-mail address is required to receive selected e-mail newsletters and retrieve your Member Name and/or Password if forgotten.
Is my e-mail address protected?
Yes. We respect your privacy and would never share your e-mail address without your express approval. For more information on our Privacy Policy, please click here.
What are newsletter opt-ins?
Newsletter opt-ins allow you to receive the latest Disney Connection news, updates, and special offers. To select e-newsletter opt-ins, click the "Settings" button in the Personal Module located at the bottom of your screen. Then click "Change Member Settings," check the newsletters you'd like to receive, and click "Done."
To opt-out of newsletters, sign in to Disney Connection, click the "Settings" button, and then "Change Member Settings." Uncheck the boxes next to specific newsletters and click "Done."
Registered:
Account Management
How do I create my first Member Account?
To create your first Disney Connection Member Account, click the "Sign In!" button at the bottom of the homepage. If you haven't been required to sign in through your high-speed Internet service provider and it's your first time creating an account, you will need to start by creating your parent account.
If this is not the case, you can create one or more child accounts by starting with the sign-in window that appears.
What is a parent account?
To create your first Disney Connection Member Account, click the "Sign In!" button at the bottom of the homepage. If you haven't been required to sign in through your high-speed Internet service provider and it's your first time creating an account, you will need to start by creating your parent account.
If this is not the case, you can create one or more child accounts by starting with the sign-in window that appears.
Can I change my Password?
Yes. Sign in to Disney Connection using your parent account and click the "Settings" button located at the bottom of your screen. Next, click "Change Member Settings," enter your old Password before creating a new one, and click "Done."
How do I add Member Accounts for additional family members?
Up to four Member Accounts are allowed per household. Simply click the "Add Another Member Name" link in the sign-in window.
When finished, this newly created Member Name will be displayed in the sign-in window along with any others.
NOTE: A fifth slot is reserved for a parent account. Please read above for parent account information.
Can I delete a Member Account?
Yes. Just sign in using the account you want to delete, click "Settings," then "Delete Member Account." Click "Yes" to confirm that you want to delete the account currently in use.
NOTE: Deleted accounts can't be restored and all saved favorites, virtual coins, and digital prizes associated with that account will be lost. Parent accounts can't be deleted as they're used to manage child accounts and software downloads.
Can I change my character icon after creating my Member Account?
Yes. Just sign in to your account, click "Settings," then "Change Character Icon." Use the left/right arrows to view available character icons, make your selection, and click "Done."
How do I change my settings after creating my Member Account?
Just sign in to your account, click "Settings," then "Change Member Settings." Update your Member Name, e-mail address, or any other settings, then click "Done."
Can I retrieve my Password if I forget it?
Yes, just click "Forgot Your Password?" in the sign-in window. Enter your Member Name, and your Password will be e-mailed to the address you provided during account creation.
Can I retrieve my Member Name if I forget it?
Yes, just click "Forgot Your Member Name?" in the sign-in window. Enter the e-mail address you provided during account creation and your Member Name will be e-mailed.
What does it mean to link accounts?
You can use a pre-existing, Disney password-protected account to establish a Disney Connection parent account. A "link existing account" option will be presented during the parent account setup process.
The advantage is that you can use one Member Name and Password for multiple Disney Online products. When signing in to one product, you can access the others automatically without an additional sign in and will have shared child accounts for those products that use them.
Are there any risks when linking accounts?
Yes. When linking a password-protected account from another Disney online product, you overwrite any existing Disney Connection accounts.
If a child has been saving coins and collecting prizes in an existing account, that account will be lost and replaced by any child accounts associated with the newly linked account.
What type of accounts can be linked?
To link accounts, you must have a Disney password-protected parent account. Pre-existing accounts for Disney's Blast (now Disney Game Kingdom Online), Playhouse Disney Preschool Time Online, Disney's Toontown Online, and Disney.com are all eligible.
Does Disney Connection provide parental controls?
Parental controls are not provided at this time. Disney Connection is COPPA-compliant and limits a child's access to external web sites by maximizing the browser window, excluding third party advertising, and limiting links outside the site.
Please take advantage of Disney Game Kingdom Online, Playhouse Disney Preschool Time Online, and Disney's Toontown Online for controlled children's environments.
Tools Menu
What is the "Settings" button?
Located on your Personal Module at the top left corner of your screen after sign in, the "Settings" button accesses a menu enabling you to change character icons, change Member settings, delete the account currently in use, and download a Disney Connection desktop icon.
What is the "Change Character Icon" button?
This button allows you to select a different character icon. First click "Settings," then "Change Character Icon." Use the left/right arrows to select a new character icon and click "Done."
What is the "Change Member Settings" button?
This button allows you to update your Member Name, e-mail address, and e-newsletter preferences. Click "Settings," then "Change Member Settings." When finished, click "Done."
What is the "Delete Member Account" button?
This button enables you to permanently delete any active Member Account. Click "Settings," then "Delete Member Account." Confirm that you want the account permanently deleted and click "Done."
NOTE: Deleted accounts can't be restored and all saved favorites, virtual coins, and digital prizes associated with that account will be lost. Parent Accounts cannot be deleted.
What is the "Download Desktop Icon" button?
This button enables you to download a desktop link to launch Disney Connection. When sign in is required through your high-speed Internet provider, the link will take you to the required sign-in page.
Registration
What is a Member Name?
A Member Name is the sign-in name that uniquely identifies you. Most often it's used with your Password to unlock private access to a secure area. When we need to verify your identity for security purposes, you'll be asked to provide your Member Name and Password.
What is my D-Name?
A D-Name is the unique, user-created name that provides your public identity in multiplayer games and on scoreboards. This should be different from your Member Name and never contain your real or nickname to ensure privacy.
What is a character icon? Where will I see it?
Character icons are Disney characters that represent you online. Your character icon appears in the homepage's Personal Module as well as in each channel after signing in.
Why must I enter my birth date?
Entering your birth date helps Disney Connection tailor your experience based on age. Accuracy is encouraged to ensure age-appropriate entertainment.
Why must I enter my e-mail address?
A valid e-mail address is required to receive selected e-mail newsletters and retrieve your Member Name and/or Password if forgotten.
Is my e-mail address protected?
Yes. We respect your privacy and would never share your e-mail address without your express approval. For more information on our Privacy Policy, please click here.
What are newsletter opt-ins?
Newsletter opt-ins allow you to receive the latest Disney Connection news, updates, and special offers. To select e-newsletter opt-ins, click the "Settings" button in the Personal Module located at the bottom of your screen. Then click "Change Member Settings," check the newsletters you'd like to receive, and click "Done."
To opt-out of newsletters, sign in to Disney Connection, click the "Settings" button, and then "Change Member Settings." Uncheck the boxes next to specific newsletters and click "Done."