What is "downloading," and how do I do it?Downloading is the process of copying something off the Web and putting it on your computer (specifically, your hard drive). Either a clickable button or a text link gives you access to begin downloading a video clip. To download a video clip, click the button or hyperlink (colored text) that initiates the download.
- If you haven't installed the application needed to view the clip, the "Unknown File Type" box appears, offering several options. Click "Save File" to save the clip to your computer's hard drive, then go to Internet Tools to learn how to get the application you need to view your downloaded clip. For more about types of video files, see File Types.
- If you have the application needed to view the clip on your computer, the "Viewing Location" box appears and the clip begins downloading. If you need help viewing the clip after it has downloading, consult the Viewing Downloaded Video Clips section.
Why is my downloading process quitting in the middle?
There are several possible reasons: Your server went down in the middle of the download, the server timed out, your hard drive is too full to store the download, communications between your machine and Disney.com may have been interrupted, or your machine didn't have enough memory available to continue the download to the end. Try downloading the video again at another time.
Why did my download get all the way through, then quit at the end?
It's probably because your computer requires that you install the needed player software before you download the video clip. See Viewing Downloaded Video Clips for more information about how to view downloaded clips, or see Internet Tools for information about how to get the software you need for your machine. If you're getting an error message at the end of your download, take a look at the Error Messages section for an explanation of common error messages and how to solve the problems that cause them.