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Ludwig Von Drake
Make Disney.com your homepage
Frequently Asked Questions

What is "downloading," and how do I do it?

Downloading is the process of copying something off the Web and putting it on your computer (specifically, your hard drive). Either a clickable button or a text link gives you access to begin downloading a video clip. To download a video clip, click the button or hyperlink (colored text) that initiates the download.

Why is my downloading process quitting in the middle?

There are several possible reasons: Your server went down in the middle of the download, the server timed out, your hard drive is too full to store the download, communications between your machine and Disney.com may have been interrupted, or your machine didn't have enough memory available to continue the download to the end. Try downloading the video again at another time.

Why did my download get all the way through, then quit at the end?

It's probably because your computer requires that you install the needed player software before you download the video clip. See Viewing Downloaded Video Clips for more information about how to view downloaded clips, or see Internet Tools for information about how to get the software you need for your machine. If you're getting an error message at the end of your download, take a look at the Error Messages section for an explanation of common error messages and how to solve the problems that cause them.

Nothing happens when I try to download. What's wrong?

Several things may be causing this problem. Try these possible solutions:

I downloaded my video clip, but I can't find it on my computer. Where is it?

Most computers automatically download to your desktop or hard drive. If you can't find the file: