How do I listen to my downloaded sound?

To be able to listen to sound files downloaded from Disney.com pages, you need to download a helper application from our Internet Tools page.

To play a sound:

1. Start up your sound-playing application.
2. Choose Open from the File menu.
3. Double-click the sound file that you want to play. The sound may automatically begin playing.
4. If the sound doesn't automatically start, click the "Play" button on the sound player.

You should now be able to hear the sound or piece of music. If you don't, try some of the tips under the section called I can't hear my sound when I click the "Play" button on my sound player.

I can't hear my sound when I click the "Play" button on my sound player.

This may happen for a number of reasons. Try the following:

• Check your volume. If it's on, try turning it up.
• If you have external speakers, make sure the speakers are plugged in and turned on, and that the volume on them is turned up.
• Check your computer's sound control. Make sure it's on, that the volume is turned up, and that the speakers are chosen as the sound output source.
• Some older computers don't come with sound cards. You may need to have one installed.