1. What are the benefits of registering at Disney.com?
2. What is Disney's policy on Internet privacy issues, and how does that relate to Disney.com Registration?
3. I'm an AOL member, and I'm having trouble accessing features on Disney.com. What can I do?
4. How can I find information about a specific topic, such as a character or movie, on Disney.com?
5. I downloaded a file, and it won't play. What can I do?
6. What if I forget my Password?
7. I can't see the whole Web page when I'm at Disney.com. What can I do?
8. What are "plug-ins," and which ones do I need to enjoy Disney.com?
9. What does "transfer interrupted" mean? Why does my page only load halfway?
10. How can I speed up my browser?
11. What are "cookies," and why does Disney.com use them?

What are the benefits of registering at Disney.com?

While Registration is not required, it does provide the following benefits:

• The ability to receive exclusive updates on Disney activities.
• Access to D-cards, message boards and chats.
• Quick entry into our many sweepstakes and contests, and the ability to visit membership areas of the Walt Disney Internet Group sites (Disney.com, ABC.com, ABCnews.com, ESPN.com, Family.com, Mr. Showbiz, and Wall of Sound. You only have to fill out the Registration form once, then each time you want to enter a members-only area, just use your Member Name and Password.

I'm an AOL member, and I'm having trouble accessing features on Disney.com. What can I do?

In order to fully enjoy Disney.com, we recommend using America Online software version 4.0. To find out which version you are using, open AOL. On a PC, click on "Help" in the AOL toolbar and select "About America Online." On a Mac, click on the Apple icon and select "About America Online." To upgrade, sign onto AOL and go to keyword "Upgrade."
If you are using an older version of AOL, download and install Netscape Navigator or Microsoft Internet Explorer. After installation, restart your computer. Open AOL and sign on. Click on the AOL icon in the top left-hand corner and select "Minimize" (on a PC), or select the AOL icon in the top right-hand corner and select "Hide America Online" (on a Mac). Finally, open Navigator or Explorer and return to our site.

How can I find information about a specific topic, such as a character or movie, on Disney.com?

If you're looking for a Disney character, check the Worlds of Disney Section from the pull-down menu at the top of the home page, where you'll find links to many of your favorites. Click on any star's picture, and you'll get a page of that character's best features on Disney.com.

You can also use the Search feature to look up information on Disney.com. Click on "Search" from the top of each page to link to detailed searches and shortcuts to information on Disney.com.

I downloaded a file, and it won't play. What can I do?

Make sure you have the plug-in necessary to view or play your file. Click on the Internet Tools section of our Help menu to download the required plug-ins, or if you need specific help with multimedia files, see our Audio/Video/Pictures section. These sections provide instructions on how to download, save, and use files found on Disney.com, as well as the plug-ins that these files may require. In some cases, you'll have to link to another company's Web site in order to download or update a plug-in.

What if I forget my Password?

If you've forgotten your Password, click on the "Register" link from the bottom bar anywhere on the site to go to the Registration page, then click on the "Forgot Your Password?" link.

I can't see the whole Web page when I'm at Disney.com. What can I do?

You can maximize the size of your browser window by clicking on the small center box in the upper right hand corner of the screen. You may also want to modify your screen resolution. Disney.com is designed and best viewed in 800x600 pixels. Simply select "Control Panel" from the Windows Start Menu. Then select "Display," and "Settings." You can adjust the format under "Desktop area." You may need to restart Windows to see the screen change.

What are "plug-ins," and which ones do I need to enjoy Disney.com?

Check out our Internet Tools section to learn about helper applications and plug-ins used on Disney.com.

What does "transfer interrupted" mean? Why does my page only load halfway?

Sometimes your browser doesn't receive all the information (text, graphics, etc.) needed to "create," or build, a page. This may happen because of a computer error, an Internet error, or a human error -- perhaps a link was clicked before the entire page was loaded. Click your browser's Refresh or Reload button. Let the entire page appear before clicking on a link.

How can I speed up my browser?

The speed at which images appear, movies and sounds download, and you move through the Web depends on several things: Your modem speed, your server connection, the number of people on the Web ("traffic"), the kind of computer you're using, and other influences. There are a few basic things you can do to speed up the action:

• Close all applications except the browser you're using.
• Keep only one browser window open at a time.
• Surf the Web during low-traffic times, like Saturday and Sunday.
• Some browsers are faster than others. Experiment with different browsers to find a faster one.
• Allocate more memory to your browser.
• Use a higher-speed modem.