Q: What kind of computer is needed to play Gem Shop?

A: Gem Shop requires an IBM PC or 100% compatible computer. You will also need: Windows 98/ME/2000/XP, 500 MHz CPU, 128MB RAM, DirectX 7 or later, 80 MB free hard drive space.

Q: How do I play Gem Shop?

A: The object of the game is to match gems and sell jewelry to customers. You match gems by clicking and dragging them so that 3 or more of the same color are touching.

Happy customers will pay more for jewelry. However, as a customer waits for their jewelry item to be completed, they will become unhappy. You can improve a customer's mood by giving them treats (available at the bottom of the screen).

Each level is completed when you sell jewelry to the last customer. You must meet or exceed the sales goal in order to move on to the next level. As you progress through the levels, you will earn Upgrade Tokens that can be used to add new jewelry items and customer treats to your gem shop.

Q: How does the free trial work?

A: Disney's Game Café free trials consist of 60 minutes of gameplay. When the trial is over, you can continue to play by purchasing the game. Once you own the game, you can play the full version any time you want - right on your desktop - even when you're not online.

Q: What is the refund policy?

A: If you are experiencing a problem, we will make every effort to ensure your product works properly. Your satisfaction is our highest priority. However, if you are not completely satisfied with your purchase, you may request a refund provided that you have uninstalled the product from your computer -- and that the refund is requested within 48 hours of the time of purchase.

To submit a request for a refund, complete our form here.

Q: Are there any updates to the games available?

A: If updates are released, they will be made available for download here.

Q: Where should I get additional help?

A: If you are experiencing problems with your game, you can contact us by completing our form here.

Q: How do I uninstall Gem Shop?

A: Go to Start Menu -> Settings -> Control Panel -> Add/Remove Programs. Find "Gem Shop" and click "Remove" to perform the uninstall.