Q: How do I uninstall Big City Adventure: San Francisco?

A: Go to Start Menu -> Settings -> Control Panel -> Add/Remove Programs. Find "Big City Adventure: San Francisco" and click "Remove" to perform the uninstall.

Q: What kind of computer is needed to play Big City Adventure: San Francisco?

A: Big City Adventure: San Francisco requires an IBM PC or 100% compatible computer. You will also need:

Windows 98/ME/2000/XP, 500MHz processor, 96MB RAM, 25MB hard-drive space, any 32MB graphics card, DirectX compatible sound card, Microsoft DirectX 3 or better (DirectX 7 or better recommended)

Q: How do I play Big City Adventure: San Francisco?

A: Join the Big City Adventure treasure hunt and search for thousands of cleverly hidden items. Travel to all of the most famous (and not-so-famous) locations around the magnificent city of San Francisco.

Search for and click on objects that match the given list of items. You will get bonus points for finding things quickly, but you lose time if you keep clicking on items that do not match the list. Make sure to look for the hidden bonus coins. These can help you find difficult objects, give you more time, or even give you extra points. Play mini-games to unlock and reveal your next destination.

If you prefer to play at a more relaxed pace, try turning on Relaxed mode -- you will no longer run out of time.

Q: How does the free trial work?

A: Disney's Game Café free trials consist of 60 minutes of gameplay. When the trial is over, you can continue to play by purchasing the game. Once you own the game, you can play the full version any time you want - right on your desktop - even when you're not online.

Q: What is the refund policy?

A: If you are experiencing a problem, we will make every effort to ensure your product works properly. Your satisfaction is our highest priority. However, if you are not completely satisfied with your purchase, you may request a refund provided that you have uninstalled the product from your computer -- and that the refund is requested within 48 hours of the time of purchase.

To submit a request for a refund, complete our form here.

Q: Are there any updates to the games available?

A: If updates are released, they will be made available for download here.

Q: Where should I get additional help?

A: If you are experiencing problems with your game, you can contact us by completing our form here.