FAQs
Have a question? Below is a list of the most Frequently Asked ones!
Game Overview
- What can my Fairy do in Pixie Hollow?
Q: What can my Fairy do in Pixie Hollow?
A: There are tons of things to do! If you don't already have your own Fairy, you?ll start by creating one from ears to toes, then fly her to Pixie Hollow where all Never Fairies live. Now you're ready to make friends, chat, decorate your very own house, explore the world, earn badges, and fly with hundreds of other Fairies.
- How old do I have to be to play Pixie Hollow?
Q: How old do I have to be to play Pixie Hollow?
A: Pixie Hollow is recommended for players ages 6 and up, but it was designed for Fairies of all ages to enjoy!
Getting Started
- How do I create a Fairy?
Q: How do I create a Fairy?
A: After you create an account or log in with an existing account from Disney.com, you will be able to create your very own Fairy-hairstyle, fashions, eye color and all! Just click on the Create a Fairy button in your Fairy Manager and follow Tinker Bell's instructions.
- Can I play Pixie Hollow by myself if I want, or do I have to play in a group?
Q: Can I play Pixie Hollow by myself if I want, or do I have to play in a group?
A: It's all up to you. Explore on your own, play with your real world friends who have Fairies, too, or make new friends in Pixie Hollow.
- How many people can play Pixie Hollow at one time?
Q: How many people can play Pixie Hollow at one time?
A: Pixie Hollow is a Massively Multiplayer Online Game (MMOG), which means you and all your friends can play together, along with thousands of other Fairies.
- What controls do I use to make my Fairy fly?
Q: What controls do I use to make my Fairy fly?
A: There are two ways to fly your Fairy. Either click on an area of your screen to make your Fairy fly there, or hold down your left mouse button and move your mouse around to fly her around the screen.
- What is a Leaf Journal and how can I get one?
Q: What is a Leaf Journal and how can I get one?
A: Every Fairy in Pixie Hollow gets her own Leaf Journal, a special book that holds all of her precious information and possessions. When you play, there is a green book icon in the top left corner of your screen. Click on it an any time to open your Leaf Journal, and flip through the pages to see your profile, wardrobe items, house decorations, game settings and more! As you add items, change your profile, and earn badges, your Leaf Journal will show those changes so you'll always know how your Fairy is doing.
Technical Support
- What kind of computer do I need to be able to play?
Q: What kind of computer do I need to be able to play?
PC
- Windows 2000, XP, Vista
- Adobe Flash 9.0
- P3 800 Mhz or faster processor
- 256 MB RAM
- 350 KB or faster Internet connection
MAC
- OS 10.4.6 (Tiger)
- Adobe Flash v9.0
- PowerPC G4
- 256 MB RAM
- 350 KB or faster Internet connection
- Can I play in Windows Vista?
Q: Can I play in Windows Vista?
A: You bet! Pixie Hollow runs under Windows Vista.
- Can I play on a Macintosh?
Q: Can I play on a Macintosh?
A: Of course! Pixie Hollow is available for the Mac.
- What kind of Internet connection do I need to be able to play?
Q: What kind of Internet connection do I need to be able to play?
A: A Broadband Internet connection is recommended but not required. The faster your connection, the better the game will operate.
- What controls do I use to make my Fairy fly?
Q: What controls do I use to make my Fairy fly?
A: There are two ways to fly your Fairy. Either click on an area of your screen to make your Fairy fly there, or hold down your left mouse button and move your mouse around to fly her around the screen.
- What do I do if I'm trying to fly but my Fairy won't move?
Q: What do I do if I'm trying to fly but my Fairy won't move
A: This is a server problem. Pixie Hollow needs regular maintenance and updates. We try to schedule these when the fewest Fairies are online-usually late at night on the weekends, from midnight to 1AM PST, which is 3-4AM EST. Fairies that are online will always be notified that these short but necessary shut-downs are coming. Occasionally our servers get the hiccups, which can cause them to unexpectedly shut down. We do our best to keep that from happening and try to fix any problems quick as a flit. Thank you for your patience!
- I keep getting kicked out of the game? Help?
Q: I keep getting kicked out of the game? Help!
A: This is a server problem. Pixie Hollow needs regular maintenance and updates. We try to schedule these when the fewest Fairies are online-usually late at night on the weekends, from midnight to 1AM PST, which is 3-4AM EST. Fairies that are online will always be notified that these short but necessary shut-downs are coming. Occasionally our servers get the hiccups, which can cause them to unexpectedly shut down. We do our best to keep that from happening and try to fix any problems quick as a flit. Thank you for your patience!
If you didn't find your question in our FAQs, visit the Support Center or the Contact Us section of our Web site for help.
System Requirements:
PC
- Windows 2000, XP, Vista
- Adobe Flash 9.0
- P3 800 Mhz or faster processor
- 256 MB RAM
- 350 KB or faster Internet connection
MAC
- OS 10.4.6 (Tiger)
- Adobe Flash v9.0
- PowerPC G4
- 256 MB RAM
- 350 KB or faster Internet connection