Live Chat Support

Q: I'm having a technical problem. Can Pixie Hollow Live Chat help me?

A: Sure, that's what we're here for!

Q: Will Live Chat let me know when a new feature is going to be added to Pixie Hollow?

A: Sorry, that's not exactly what Live Chat is meant for. We're here to give you technical help and a little advice on how to play the game. But don't get your wings in a twist - you can find all the latest information by visiting the Pixie Hollow homepage and the Never Council News section. Fly there any time to read about the latest and greatest happenings in Pixie Hollow!

Q: My password isn't working or I've forgotten it. How can I retrieve my password?

A: You can retrieve your password by clicking the "Recover/Change Password" link under "Account Services" on our Web site. If you've chosen a Parent Password, you'll also receive it when you use the Password Reminder.

Additional FAQs (Frequently Asked Questions)

Didn't see your question in the FAQs? Then it's time to log in to Live Chat and get that answer! We're on the job during these hours:

• Available 10 AM to 7 PM - Pacific Time - Monday through Friday and 6 AM to 7 PM - Pacific Time - Saturday and Sunday