Help
Live Chat Support
If you need technical help, we're here for you! But before you log in, please take a moment to read our Live Chat Frequently Asked Questions below.
You may find the answer to your question by visiting our Technical Support FAQs.
I'm having a technical problem. Can Pixie Hollow Live Chat help me?
- Sure, that's what we're here for!
Will Live Chat let me know when a new feature is going to be added to Pixie Hollow?
- Sorry, that's not exactly what Live Chat is meant for. We're here to give you technical help and a little advice on how to play the game. You can find out about all the latest news in Pixie Hollow by visiting Pixie Central and the News.
If I have a billing or payment question, should I use Live Chat?
- Billing and/or payment questions are handled through Customer Service at 877-78-PIXIE (877-787-4943) between the hours of 7:30 a.m. and 5 p.m. Monday through Friday and Saturday and Sunday from 8 a.m. to 4 p.m. Please note that all times are Pacific Time.
Didn't find your answer?
- Then it's time to log in to Live Chat and get that answer! We're on the job 9:30 AM to 4:30 PM - Pacific Time - every day of the week.
- Also, please have some pixie patience as it will take a moment for Live Chat team members to respond to your questions.
