Q: How do I uninstall Nertz® Solitaire?

A: Go to Start Menu -> Settings -> Control Panel -> Add/Remove Programs. Find "Nertz® Solitaire" and click "Remove" to perform the uninstall.

Q: What kind of computer is needed to play Nertz® Solitaire?

A: Nertz® Solitaire requires an IBM PC or 100% compatible computer. You will also need:

Windows ME/2K/XP, Pentium III 500 MHz, 128 MB RAM, 30 MB hard drive space (uncompressed), 32 MB Video RAM, sound card, DirectX Version 8 or higher

Q: How do I play Nertz® Solitaire?

A: A new twist on the all-time favorite card game, Nertz® Solitaire is competitive solitaire at its best. Just like traditional solitaire, build piles of cards in ascending and descending order. You win by scoring the most points and getting rid of your Nertz® pile before your opponent.

A "1" of any color is placed to start a Score Pile followed by cards of the same color in numerical order. Each card you play in the Score Pile is worth 1,000 points. Use your Build Piles to park cards while looking for scoring opportunities. Cards in the Build Pile must be arranged in descending numerical order in alternating colors.

Click on the dealer deck to get more cards you can use to score, or for your Build Piles. When your Nertz® Deck is empty, you can either keep on scoring, or call Nertz® to end the round.

Q: How does the free trial work?

A: Disney's Game Café free trials consist of 60 minutes of gameplay. When the trial is over, you can continue to play by purchasing the game. Once you own the game, you can play the full version any time you want - right on your desktop - even when you're not online.

Q: What is the refund policy?

A: If you are experiencing a problem, we will make every effort to ensure your product works properly. Your satisfaction is our highest priority. However, if you are not completely satisfied with your purchase, you may request a refund provided that you have uninstalled the product from your computer -- and that the refund is requested within 48 hours of the time of purchase.

To submit a request for a refund, complete our form here.

Q: Are there any updates to the games available?

A: If updates are released, they will be made available for download here.

Q: Where should I get additional help?

A: If you are experiencing problems with your game, you can contact us by completing our form here.