Q: What kind of computer is needed to play Mortimer and the Enchanted Castle?

A: Mortimer and the Enchanted Castle requires an IBM PC or 100% compatible computer. You will also need: Windows 98/2000/XP/ME/NT, 400Mhz CPU, 128MB RAM, DirectX 7 or later, 80 MB free hard drive space.

Q: How do I play Mortimer and the Enchanted Castle?

A: Guide Mortimer through the infamous Castle MacFear, solving puzzles as you go. An original, addictive, intriguing and challenging puzzle game awaits you.

The objective on every level is straightforward. Your aim is to help Mortimer to the door marked "exit". Mortimer will appear through the door marked "start" when the "go" button is pressed. Mortimer will not be able to reach the exit without your help. You must help him by placing tiles on the screen so that he has a clear path to the exit. In the section of the screen indicated by the arrow, you have tiles at your disposal. Click on the tiles, trampolines, and bombs and place them on the screen to assist Mortimer in his path to the exit. You can use the “right” mouse button to put back the tile or item that you are holding.

Q: How does the free trial work?

A: Disney's Game Café free trials consist of 60 minutes of gameplay. When the trial is over, you can continue to play by purchasing the game. Once you own the game, you can play the full version any time you want - right on your desktop - even when you're not online.

Q: What is the refund policy?

A: If you are experiencing a problem, we will make every effort to ensure your product works properly. Your satisfaction is our highest priority. However, if you are not completely satisfied with your purchase, you may request a refund provided that you have uninstalled the product from your computer -- and that the refund is requested within 48 hours of the time of purchase.

To submit a request for a refund, complete our form here.

Q: Are there any updates to the games available?

A: If updates are released, they will be made available for download here.

Q: Where should I get additional help?

A: If you are experiencing problems with your game, you can contact us by completing our form here.

Q: How do I uninstall Mortimer and the Enchanted Castle?

A: Go to Start Menu -> Settings -> Control Panel -> Add/Remove Programs. Find "Mortimer and the Enchanted Castle" and click "Remove" to perform the uninstall.