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Disney DVD Technical Support Report a Problem
If you haven't found a solution in our FAQ section, please fill out and submit the following form to report a technical problem with a Disney DVD.

If you have a DVD-ROM problem, please visit our FAQ page.

Contact Information
First Name:
*Phone:
Should our customer support team wish to contact you by phone, please provide your phone number.
E-mail Address:

Your email address and/or phone number will only be used to communicate with you about the problem you're reporting, and will not be used for any other purpose.

* optional

Specific Problem
Enter title of the movie you are trying to play



On the front of the DVD, there is a letter/number along the edge of the disc, usually following the text that reads "Made in the U.S.A. Disney Enterprises, Inc." (see graphic example). Please enter this letter/number here:



Reference Number Example and Location


Select the area of the DVD with which you are experiencing problems
     Audio      Feature      Menus/Navigation      Game
     Video      Won't Play      Bonus Features      Other



Please describe the problem you are experiencing



DVD Player Information
DVD Player Make
(i.e. Sony, Panasonic, etc.)
DVD Player Model
(i.e. DVD-RV65, etc.)



*Television Make
(i.e. Toshiba, Zenith, etc.)
*Television Model
(i.e. B25A02Z, etc.)


*Do you have a stereo receiver or other electronic equipment connected between
your DVD player and TV?
Yes No


If you are experiencing problems playing your DVD in your computer, please click here.


*Please select the region of your DVD. Look for a numerical symbol surrounded by a globe on the back of your DVD package. (see example)

DVD Region 1 Example



*If you are having technical problems with language settings, please select the language.




*Do you own a widescreen TV?
Yes No


 
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