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What types of information are WDIG sites collecting about kids who are 12 and younger? |
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Children can surf Disney.com or other WDIG sites, view content, and play some games without any
personally identifiable information being collected. In addition, we occasionally do host some moderated
chat rooms where no personally identifiable information is collected or posted. However, in some areas it
is necessary to collect personally identifiable information from kids to allow participation in an
activity (like entering a contest) or to communicate with our community (via e-mail or message boards).
WDIG believes it is good policy not to collect more personally identifiable information from kids 12 and
younger than is necessary for them to participate in our online activities. In addition, be aware that
all sites that are targeted to children 12 and younger are prohibited by law from collecting more
information than they need.
The only personally identifiable information we collect from kids is first name, parent's e-mail
address, and child's birth date. We collect birth date to validate a Guest's age. We may also collect
personal information, like a pet's name, to help Guests remember their Log-In Name and Password if they
forget them.
We also allow parents to request at any time that the information collected about their child be removed
from our database. If you would like to deactivate your child's account, please send an e-mail message to
[email protected] with your child's Log-In Name and Password requesting that the account be
cancelled.
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How does WDIG use and share the personally identifiable information that has been collected? |
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No information collected from Guests 12 and younger is used for any marketing or promotional purposes
whatsoever, either inside or outside Walt Disney Internet Group's family of sites. The information
collected about kids 12 and younger is used only by WDIG Web sites to provide services (such as
calendars) or to conduct some games or contests. Although Guests 12 and younger may be allowed to
participate in some contests where information is collected, notification and prizes are sent to the
parents' or guardians' e-mail address provided during the initial registration process. Publication of
contest winners' full names, ages, or images for individuals 12 and younger requires parental or guardian
consent. Sometimes a non-identifiable version of a child's name will be published. In those circumstances,
parents may not be contacted again for permission. We do not allow kids 12 and younger to participate in
unmoderated chat rooms. We will give out personal information about kids if required by law, for example,
to comply with a court order or subpoena; to enforce our Terms of Service, or site or game rules; or to
protect the safety and security of Guests and our sites.
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Does WDIG notify parents about the collection of information on kids 12 and younger? |
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Any time children 12 and younger register with us, we send an e-mail notification to their parent or
guardian. In addition, we require parents to give express permission before we will allow their children
to use e-mail, message boards, and other features where personally identifiable information can be made
public to the Internet and shared with users of all ages. We also give parents 48 hours to refuse any
registrations kids make in order to play games and contests. If we don't hear back, we assume it's OK for
a child to be registered with us. Once a child has registered, he or she will be allowed to enter any
future registration-based games and contests, and parents aren't notified again. In this instance, we use
the information collected only to notify parents when a child has won a game or contest. We don't use
this information for any other purpose.
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How do parents access information about their kids? |
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Here are three methods to review the information that has been collected about children who are 12 and
younger.
- When parents give their
children access to interactive features like message boards, they are required to establish a family
account. Once a family account is established, the primary account holder can review the personally
identifiable information of all family member accounts including a child's. You can access this
information by logging in to your family account at the Your Account home page (http://register.go.com/go/memberservices/home).
- If you are not already a
member of any of the WDIG sites, you can review your child's personally identifiable information by
logging in to your child's account at the Member Services Home Page located at http://register.go.com/disney/GuestServices/YourAccount/login.
You will need to have your child's member name and password. There are instructions on the Your Account
home page to help you recover your child's password if they've forgotten it (http://register.go.com/go/memberservices/home).
- You can also contact
Customer Service to view the information that has been collected from or about your child by sending an
e-mail to [email protected]. If you have not yet
established a family account, you will need to have your child's user name and password. Please include
information (child's member name, parent's e-mail address) in the e-mail that will help us identify your
child's account so we can assist you with your inquiry or request.
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What type of security does WDIG provide? |
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The importance of security for all personally identifiable information associated with our guests is of
utmost concern to us. WDIG takes technical, contractual, administrative, and physical security steps to
protect all visitors' information. When you provide credit card information, we use secure socket layer
(SSL) encryption to protect it. There are some things that you can do to help protect the security of
your information as well. For instance, never give out your Password, since this is what is used to
access all of your account information. Also remember to sign out of your account and close your browser
window when you finish surfing the Web so that other people using the same computer won't have access to
your information.
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How will WDIG notify parents if this privacy policy changes? |
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If WDIG changes this privacy policy, we will notify parents via e-mail.
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Whom do I contact with questions or concerns about this privacy policy? |
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If you need further assistance, please send an e-mail with your questions or comments to [email protected] or write us at:
Member Services
WDIG
500 S. Buena Vista St.
Mail Code 7716
Burbank, CA 91521-7716
Walt Disney Internet Group is a licensee of the TRUSTe Privacy Program. If you believe that WDIG has not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact TRUSTe http://www.truste.org/users/users_watchdog.html.
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