
<config>
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	<taglines>
		<tag align="center" font="pristina" title="true" titlex="50" titley="0" yOffset="20"><![CDATA[<span class="newsbodytext">Live Chat Support</span>]]></tag>
		<tagline align="center" yOffset="20"><![CDATA[<span class="newsbodytext">If you need technical help, we're here for you! But before you log in, please take a moment to read our Live Chat Frequently Asked Questions below.</span>]]></tagline>	
	</taglines>

	
	<controls>
		<header icon_id="8"><![CDATA[<span class="newsbodytext">Q: I'm having a technical problem. Can Pixie Hollow Live Chat help me?</span>]]></header>
		
		<control><![CDATA[<span class="newsbodytext">A: Sure, that's what we're here for!</span>]]></control>
	</controls>
	<contacts>
		<header icon_id="8"><![CDATA[<span class="newsbodytext">Q: Will Live Chat let me know when a new feature is going to be added to Pixie Hollow?</span>]]></header>
		<knownissue><![CDATA[<span class="newsbodytext">A: Sorry, that's not exactly what Live Chat is meant for. We're here to give you technical help and a little advice on how to play the game. But don't get your wings in a twist - you can find all the latest information by visiting the Pixie Hollow home page and the Never Council News section. Fly there any time to read about the latest and greatest happenings in Pixie Hollow!</span>]]></knownissue>
	</contacts>
	<!--
	<help>
		<header icon_id="8"><![CDATA[<span class="newsbodytext">Q: My password isn't working or I've forgotten it. How can I retrieve my password?</span>]]></header>
		<help><![CDATA[<span class="newsbodytext">A: You can retrieve your password by clicking the "Recover/Change Password" link under "Account Services" on our Web site. If you've chosen a Parent Password, you'll also receive it when you use the Password Reminder.</span>]]></help>
	</help>
	-->
	<addfaq>
		<header icon_id="8"><![CDATA[<span class="newsbodytext"><a href="faqs.xml">Additional FAQs (Frequently Asked Questions)</a></span>]]></header>
		
		<time yOffset="20"><![CDATA[<span class="newsbodytext">Didn't see your question in the FAQs? Then it's time to log in to Live Chat and get that answer! We're on the job during these hours:
		<br><ul><li>10 AM to 7 PM - Pacific Time - Monday through Friday</li> <li>6 AM to 7 PM - Pacific Time - Saturday and Sunday</li></ul></span>]]></time>
		<button xOffset="300" yOffset="30" url="https://pixiehollow.web.stream.com/index.cfm?SVC=969"><![CDATA[<span class="newsbodytext">Live Chat Support</span>]]></button>
	</addfaq>
</config>
