QUESTION: I keep getting kicked out of the game? Help!

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ANSWER: Pixie Hollow needs regular maintenance and updates. We try to schedule these when the fewest Fairies are online—usually late at night on the weekends, from midnight to 1AM PST, which is 3-4AM EST. Fairies that are online will always be notified that these short but necessary shut-downs are coming. Occasionally our servers get the hiccups, which can cause them to unexpectedly shut down. We do our best to keep that from happening and try to fix any problems quick as a flit. Thank you for your patience!]]>

How do I create a Fairy?

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After you create an account on DisneyFairies.com or log in with an existing account from Disney.com, you will be able to create and customize your own Fairy using the Create a Fairy interface. To get there, click on the "Create a Fairy" button in your Fairy Manager and follow the instructions on the "Tink's Tip" pop-up messages.]]>

Can I play Pixie Hollow on my own or should I join up with others?

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There are thousands of Fairies to meet in Pixie Hollow! It is your choice if you want to play games with new Fairy friends, encourage your real world friends to play with you or play on your own.]]>

How many people can play Pixie Hollow?

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Pixie Hollow is a Massively Multiplayer Online Game (MMOG), which means you and all your friends can play simultaneously, along with thousands of other players. However, you can only play with one Fairy at a time from your own account.]]>

What are the controls for flying my Fairy?

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There are two ways to fly your Fairy. Either click on the screen to fly your Fairy to that area, or hold down your left mouse button and move your mouse to fly her around the screen.]]>

What is a Leaf Journal and how do I access it?

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A Leaf Journal is a special book that holds a Fairy’s most precious information and possessions. This includes her profile, wardrobe, home décor items, and game settings. Every Fairy who enters Pixie Hollow has a Leaf Journal in the top left corner of their game screen. To access the Leaf Journal, log into the game and click on the green book icon in the top left corner.]]>