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			<knownissue>body4</knownissue>
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		<!--
		<help>
			<header icon_id="8"><![CDATA[<span class="newsbodytext">Q: My password isn't working or I've forgotten it. How can I retrieve my password?</span>]]></header>
			<help><![CDATA[<span class="newsbodytext">A: You can retrieve your password by clicking the "Recover/Change Password" link under "Account Services" on our Web site. If you've chosen a Parent Password, you'll also receive it when you use the Password Reminder.</span>]]></help>
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	<copy>
		<header><![CDATA[<span class="newsbodytext">Live Chat Support</span>]]></header>
		<tagline><![CDATA[<span class="newsbodytext">If you need technical help, we're here for you! First read our Live Chat Frequently Asked Questions below.  Also, please have some pixie patience as it will take a moment for Live Chat team members to respond.</span>]]></tagline>
		<body1><![CDATA[<span class="newsbodytext">Q: I'm having a technical problem. Can Pixie Hollow Live Chat help me?</span>]]></body1>
		<body2><![CDATA[<span class="newsbodytext">A: Sure, that's what we're here for!</span>]]></body2>
		<body3><![CDATA[<span class="newsbodytext">Q: Will Live Chat let me know when a new feature is going to be added to Pixie Hollow?</span>]]></body3>
		<body4><![CDATA[<span class="newsbodytext">A: Sorry, that's not what Live Chat is meant for. We're here to give you technical help and a little advice on how to play. But don't get your wings in a twist - you can find the latest information on the Hollow by visiting Pixie Central and the Never News.</span>]]></body4>
		<body5><![CDATA[<span class="newsbodytext">Q: When is Live Chat available?</span>]]></body5>
		<body6><![CDATA[<span class="newsbodytext">A: 6 AM to 7 PM - Pacific Time - Every day of the week</span>]]></body6>
    <body7><![CDATA[<span class="newsbodytext"><a href="faqs.xml">Additional FAQs (Frequently Asked Questions)</a></span>]]></body7>
		<body8><![CDATA[<span class="newsbodytext">Didn't see your question in the FAQs? It's time to log in to Live Chat and get that answer! Also, we have <a href="faqs.xml">additional FAQs</a>.</span>]]></body8>
		<body9><![CDATA[<span class="newsbodytext">Live Chat Support</span>]]></body9>
		<body10><![CDATA[<span class="newsbodytext">PLEASE NOTE: Live Chat is currently unavailable.</span>]]></body10>

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