]]>A: Pixie Hollow is free to play, but buying a Pixie Hollow Membership opens up a lot more things to do like shopping, personal crafting, quests and playing new games before they are released to all the other Fairies in the Hollow. ]]>
]]>A: Pixie Hollow accepts credit card payments including Visa, Mastercard, and American Express. We also accept PayPal payments. If there is a payment method you would like to suggest we add, please contact us.]]>
]]>A: Membership is activated as soon as you complete the purchase process. However, please note that if we are not able to successfully charge your credit card or PayPal account, your account will revert back to non-Member status.
If a long period of time has passed and your Membership is still not active, please contact Pixie Hollow Member Services by calling the Pixie Hollow Customer Support line at 877-78-PIXIE (877-787-4943) - during our hours of operations: Monday through Friday, 9 AM to 10 PM Eastern and Saturday and Sunday, 12 PM to 4 PM Eastern.
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]]>Q: I paid for my Membership, but I still can't shop or use any of the other Membership features!
]]>A: Please log off and log back on again to activate your Membership status. If your Membership is still not active, please contact the Pixie Hollow Member Services by calling the Pixie Hollow Customer Support line at 877-78-PIXIE (877-787-4943) - during our hours of operations: Monday through Friday, 9 AM to 10 PM Eastern and Saturday and Sunday, 12 PM to 4 PM Eastern.]]>
]]>Q: How do I change my Membership subscription type to a monthly/semi-annual or annual payment?
]]>A: To change your Membership subscription type, please go to our Pixie Hollow Membership page on the Web site and select your new subscription choice. Any remaining time from your previous subscription type will be added to your new Membership and your account will renew at the updated subscription price.]]>
]]>A: To change your monthly Membership fees to a new credit card, simply change your billing information in our Account Manager by clicking on the "Manage Membership" button on the lower left-hand side.
To switch between PayPal and credit card payment, you will need to cancel and then renew your Membership. Please follow the steps in the question above (Q: How do I change my Membership subscription type to a monthly/semi-annual or annual payment?) to learn how to do this.
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]]>A: If your Membership is using a monthly, semi-annual or annual subscription type, it will automatically renew. However, Game Cards and Guest Passes will not automatically renew. Please note that you can cancel this Membership at anytime.]]>
]]>A: To renew your Membership, please go to the Pixie Hollow Membership page on the Web site and select your subscription choice. As long as you are logged in with your existing Account ID, your Fairy will not lose any items or progress and will appear exactly as it was before your Membership expired.]]>
]]>A: You can cancel your account immediately by calling the Pixie Hollow Customer Support line at 877-78-PIXIE (877-787-4943) - during our hours of operations: Monday through Friday, 9 AM to 10 PM Eastern and Saturday and Sunday, 12 PM to 4 PM Eastern.]]>
]]>A: When you cancel your Membership online, it will automatically expire at the end of your current subscription period. If you would rather have your cancellation take effect immediately, please cancel your account by calling the Pixie Hollow Customer Support line at 877-78-PIXIE (877-787-4943), during our hours of operations: Monday through Friday, 9 AM to 10 PM Eastern and Saturday and Sunday, 12 PM to 4 PM Eastern.
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]]>A: Pixie Hollow Memberships are refundable up to 15 days after your purchase and your account will immediately revert to non-Member status.
For example, if you purchase a Membership on the first day of a month, and then cancelled your Membership before or on the fifteenth day of that month, you will receive a full refund, but your Membership will expire immediately. If you cancel after the sixteenth day of that month, you will be charged for the remainder of that subscription period and your Membership will automatically expire on the first day of the following month.
However, please note that if you cancel online, you will not be refunded for the current subscription period and your account will revert to non-Member status at the end of that paid subscription period.
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]]>Q: What happens to my Fairy's clothes, items and tailoring progress after cancellation?
]]>A: If you cancel your Membership, your Fairy's belongings will go into storage and you will not be able to access them. They will automatically be available again if you choose to reactivate your Membership.]]>