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gameoverview4_Qgameoverview4_Agettingstarted_headergettingstarted6_linkgettingstarted6_Qgettingstarted6_Agettingstarted7_linkgettingstarted7_Qgettingstarted7_Agettingstarted8_linkgettingstarted8_Qgettingstarted8_Agettingstarted9_linkgettingstarted9_Qgettingstarted9_Agettingstarted10_linkgettingstarted10_Qgettingstarted10_Agettingstarted11_linkgettingstarted11_Qgettingstarted11_Agettingstarted12_linkgettingstarted12_Qgettingstarted12_Asecretcodesheadersecretcodes1_linksecretcodes1_Qsecretcodes1_Asecretcodes2_linksecretcodes2_Qsecretcodes2_Asecretcodes3_linksecretcodes3_Qsecretcodes3_Aclickablesheaderclickables1_linkclickables1_Qclickables1_Aclickables2_linkclickables2_Qclickables2_Aclickables3_linkclickables3_Qclickables3_Aclickables4_linkclickables4_Qclickables4_Aclickables5_linkclickables5_Qclickables5_Amagicmembershipheadermagicmembership1_linkmagicmembership1_Qmagicmembership1_Amagicmembership2_linkmagicmembership2_Qmagicmembership2_Amagicmembership3_linkmagicmembership3_Qmagicmembership3_Amagicmembership4_linkmagicmembership4_Qmagicmembership4_Amagicmembership5_linkmagicmembership5_Qmagicmembership5_Amagicmembership6_linkmagicmembership6_Qmagicmembership6_Amagicmembership7_linkmagicmembership7_Qmagicmembership7_Atechnicalsupportheadertechnicalsupport1_linktechnicalsupport1_Qtechnicalsupport1_PCHeadertechnicalsupport1_PCAtechnicalsupport1_MACHeadertechnicalsupport1_MACAtechnicalsupport2_linktechnicalsupport2_Qtechnicalsupport2_Atechnicalsupport3_linktechnicalsupport3_Qtechnicalsupport3_Atechnicalsupport4_linktechnicalsupport4_Qtechnicalsupport4_Atechnicalsupport5_linktechnicalsupport5_Qtechnicalsupport5_Atechnicalsupport6_linktechnicalsupport6_Qtechnicalsupport6_Atechnicalsupport7_linktechnicalsupport7_Qtechnicalsupport7_Atechnicalsupport8_linktechnicalsupport8_Qtechnicalsupport8_Atechnicalsupport9_linktechnicalsupport9_Qtechnicalsupport9_Atechnicalsupport10_linktechnicalsupport10_Qtechnicalsupport10_Atechnicalsupport11_linktechnicalsupport11_Qtechnicalsupport11_Atechnicalsupport12_linktechnicalsupport12_Qtechnicalsupport12_AHave a question? Below is a list of the most frequently asked ones!]]>Account Ban Errors]]>
]]>A: There are tons of things to do! Take flight to meet and chat with friends, play games, go on quests for Tinker Bell and her friends, attend flitterific events and so much more. If you don't already have your own Fairy, start by creating one from wings to toes, then fly her into Pixie Hollow where all Never Fairies live.
]]>Q: What should I do if I find a problem in Pixie Hollow?
]]>A: Tell us about it! Use the Report a Problem form to describe the problem you found, attach a screenshot if you can, and then click the "Submit" button to send it our way. If you need immediate help with the problem you are having, use the Live Chat feature to chat with members of the Pixie Hollow technical support team. For questions and comments about the game, check the FAQs below or use the Contact Us e-mail form.
]]>A: Have you ever wondered how nature in Pixie Hollow gets its glow? Who gives it light and color as the seasons come and go? The secret is it's all the work of Fairies. Read more about Fairies by downloading our Fairy Story.]]>General Questions]]>
]]>A: After you create an account or log in with an existing account from Disney.com, you will be able to create your very own Fairy - hairstyle, fashions, eye color, and more! Just click the Play button on any page and you'll see your Fairy Manager. Click on an empty slot labeled "Create a Fairy" and follow Tinker Bell's instructions.
]]>A: Right now you can only name your Fairy using the Name Selector. We spent a lot of time coming up with the pixie-licious names that are in there, but if there is another one you wish you could choose, please let us know! Send in your name suggestions here, and maybe one day your Fairy name will appear in the Name Selector!]]>
]]>Q: How many people can play Pixie Hollow at one time?
]]>A: Pixie Hollow is a Massively Multiplayer Online Game (MMOG), which means you and all your friends can play together, along with thousands of other Fairies.]]>
]]>Q: What controls do I use to make my Fairy fly?
]]>A: There are two ways to fly your Fairy. Either click on an area of your screen to make your Fairy fly there, or hold down your left mouse button and move your mouse around to fly her around the screen.]]>
]]>Q: What is a Leaf Journal and how can I get one?
]]>A: Every Fairy and Sparrow Man in Pixie Hollow gets a Leaf Journal -- a special book that holds precious information and possessions. When you play, there is a brown book icon in the top left corner of your screen. Click on it at any time to open your Leaf Journal, and flip through the pages to edit your profile and see your wardrobe items, house decorations, game settings, and more! As you add items, change your profile, and earn badges, your Leaf Journal will show those changes so you'll always know how your Fairy or Sparrow Man is doing.
]]>A: There is no cost for creating and customizing a Fairy. It's free to fly into Pixie Hollow to meet friends, chat, play games, and earn badges. Becoming a Member offers a much richer Pixie Hollow experience including the opportunity to shop, get a new hairstyle at Schelly's Shears, go on quests with friends in the Wilderness Areas, care for an Animal Friend, throw parties, and more.]]>
]]>A: Pixie Hollow is dedicated to creating a safe environment for Fairies. The game is free from third-party advertising and offers parental controls.]]>
]]>A: Now and then a Fairy might forget their manners. Report any non-Fairy-friendly behavior while you're in Pixie Hollow, by opening up their Fairy Profile and clicking on the "Report" button at the top.
]]>A: To take a screenshot of your home on a PC, hold both the Alt and the "Print Screen" buttons down at the same time, and then open Paint and press your Ctrl key and the "V" key at the same time to see your image in paint. Then save the image to your computer, and follow the upload instructions on the submission page.
If you're on a Mac, you can hold down Command, Shift, and the number 4 keys at the same time and you will see your cursor turn into a crosshair. Hold your mouse in the top left corner of what you want to capture then click and drag to create a box around it. Let go of your mouse to save the picture to your desktop automatically.
]]>Q: How do I submit my art, poem, Fairy tale, or question for Tabby?
]]>A: You can submit your original art, poem, Fairy tale, or question for Tabby by clicking here and selecting the type of content you'd like to submit from the drop-down menu at the top of the page. You must be logged in as your Fairy to submit your content. Tabby and the Never Council receive thousands of flitterific poems, Fairy tales, art pieces, and questions every day, so if yours is not selected one week, be sure to come back and keep trying!
]]>Q: Have more questions about what to do in Pixie Hollow?
]]>A: The Never Council is happy to tell you more about Pixie Hollow! E-mail them with questions you have here, or click on the question mark in Pixie Hollow next to your Chat Bar for more information.]]>About Secret Codes and Pixie Passes]]>
]]>A: Secret Codes and Pixie Passes, found in select Disney Fairies products, can be used to unlock special gifts in the online world of Pixie Hollow.]]>
]]>Q: Why is there a problem using my Secret Code?
]]>A: You must already have a Fairy created in order to use a Secret Code. If you already have a Fairy created, be sure you have entered the number correctly and make sure that your Fairy doesn't already have that item. If you still have trouble, try using our Live Chat.]]>About Clickables]]>
]]>A: Clickables are a type of toy that connects with PixieHollow.com. You can play with the magical jewelry and Fairy game offline, but these toys also allow you to earn special items in the online world. ]]>
]]>Q: How can I use my Clickables Fairy Game for items in Pixie Hollow?
]]>A: Playing games earns you Tink points that can be used to redeem a butterfly. Your butterfly will fly with you in Pixie Hollow for a limited amount of time. ]]>
]]>A: Butterflies fly with you in Pixie Hollow for a limited amount of time. Your butterfly will be with your Fairy in Fairy homes and all public meadows and Wilderness areas. They will not appear in "special" areas like games, crafting areas, or shops. A Clickables butterfly is NOT an Animal Friend, and doesn't have the same features as Animal Friends.]]>
]]>A: You can earn Tink Points by playing games on your Clickables handheld video game. You can then use these points to redeem a butterfly that flies with you in Pixie Hollow.]]>
]]>A: A Membership Card is a special card that is available for purchase at Target and Toys "R" Us stores in the USA only. A Membership Card can be redeemed for one month of Membership to PixieHollow.com. Availability may vary by store location, and we recommend contacting your local Target or Toys "R" Us store to see if these Membership Cards are in stock.
]]>A: Membership Cards are sold at Target and Toys "R" Us stores in the USA only. Availability may vary by store location, and we recommend contacting your local Target or Toys "R" Us store to see if these Membership Cards are in stock.
]]>Q: How can I get help with my Membership Card if it's not working?
]]>A: If you need help with redeeming your Membership Card, please contact us at 877-78- PIXIE between the hours of 8 a.m. to 6 p.m. Monday through Friday, 8 a.m. to 4 p.m. on Saturday, and 10 a.m. to 6 p.m. on Sunday, Pacific Standard Time.]]>
]]>A: Yes. You may use more than one Membership Card per account; however, you must visit the card redemption page and enter each card number separately.
For Membership Cards, the 31 days of Membership can be used to add days to an existing account.
]]>Q: Can I use a Membership Card on my paid account?
]]>A: Yes. You may use Membership Card on paid accounts, however, there are no additional benefits of Membership Card Membership that paid Members do not already enjoy.]]>
]]>Q: Can I redeem Membership cards if I am not in the USA?
]]>A: Yes! Currently, they are available at Target and Toys "R" US in the USA only; but Membership Cards can be redeemed for any account.]]>Technical Support]]>
]]>Q: What do I do if the game keeps quitting on me?
]]>A: This could be a problem with the servers we use to run the game. Pixie Hollow needs regular maintenance and updates. We try to schedule these when the fewest Fairies are online - usually late at night or on the weekends from midnight to 1 a.m. PST, which is 3 to 4 a.m. EST. Fairies that are online will always be notified that these short but necessary shutdowns are coming. Occasionally our servers get the hiccups, which can cause them to unexpectedly shut down. We do our best to keep that from happening and try to fix any problems quick as a flit. Thank you for your patience!
]]>A: If you are noticing issues while playing Pixie Hollow it could be for one of many reasons. We recommend switching to "Basic" mode while you're in Pixie Hollow, to improve game experience. To do this, just open your Leaf Journal while you're in Pixie Hollow, click on the "Options" tab, and click on "Basic" next to "Mode." If you are still experiencing issues, you can Report A Problem. We cannot respond to every issue individually, but for problems occuring to many users we will address them with system wide messaging on this Web site.
]]>A: If a forgetful Fairy needs help remembering their Account ID or Password, all they need to do is click here for Account ID or click here for Password and follow the instructions on the page.]]>
]]>Q: What if I want to transfer my Fairy to a different account?
]]>
A: Transferring your Fairy to another account is only available to Members of Pixie Hollow. To request to transfer a Fairy to a Member Account, please contact Customer Support here with the following information:
Account Names used to sign into Pixie Hollow for both accounts
The full name on each account
Name of Fairy being transferred
Reason for transfer
2 of 3 also required:
Date of birth on each account
Billing zip code on each account
Card expiration date on each account
Please note: You need to have a spot open on your account for your Fairy to land before we can fulfill this request.